Dr. Hain Clinic website Information for Dizzy Patients Fun Opinions Contact Us

This space holds helpful information about software and hardware and vendors that Dr. Hain has discovered by trial and error. Perhaps if enough of us do this, searches on these devices or companies will bring up more relevant information.

Efax communications

9/2009

This company provides you with fee-based electronic faxes. You can set up a # for people to fax to, that will email you a PDF, and send faxes through your computer. This group is owned by j2 global communications - - who I had trouble with before. J2fax installed these very sticky programs in my computer that could not be eliminated. Evidently they bought efax, and efax is adopting the same disregard for their customers.

The efax people have a good idea but a terrible infrastructure that is seems to be very nasty for their customers. I ran into some technical troubles, and they just couldn't figure out why efaxes were being emailed to the wrong address. They did nothing to resolve the problem. In the process I realized:

• 1. They don't have any way to discontinue service on their website. A technology company with a crippled website -- how amazing is that! Either they are dumb or they are explotive. What do you think ?
• 2. Their voice-mail mailbox is full (really -- isn't this funny - -a telephone technology service that doesn't answer their own mail !). Again - -is it just dumbness or do they just not care about their custmers ?

I switched to Ringcentral - -which seems to be a higher quality group.