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This space holds helpful information that Dr. Hain has discovered by trial and error. Perhaps if enough of us do this, searches on these devices or companies will bring up more relevant information.

ATT home telephone service

In Chicago, there are not a lot of choices for your internet provider. Basically either ATT or Comcast. After finding that Comcast cheats on their internet bandwidth, we switched to ATT.  ATT's internet works much better (costs the same), but one is forced by ATT to get home telephone as part of the package.

ATT plays tricks too - - we found our internet cut off a few days ago, and called ATT (on our t-mobile cell-phone) to see what was up. They told us that we had run up a huge international phone bill. After some talking to the representative (who had a strong accent), we determined that they had been charging us $6/minute for calls to a foreign country. We said to them -- we have never heard of anyone charging $6/minute. We are used to about 6 cents/minute -- a 100 fold difference.

The ATT representative told us that, in essence, that because we had not elected a "plan" (we had the consumer choice), we were getting billed $6/minute.

Then I told the ATT representative that our internet bill was paid up in full, according to an invoice I had in front of me. She then told me that it didn't matter that we had paid our internet bill, they had pulled everything because we hadn't paid their $6/minute charges.

What seems to have happened here is that ATT sets up traps for new customers.  As ATT and Comcast are basically the only games in town, they have monopoly power.